We want you to be happy with our services. This policy explains how refunds and cancellations work for services purchased from LePraise Ltd.
1. Monthly retainer plans
- Monthly plans (e.g. SEO retainers) are billed in advance for each service period.
- You may cancel at any time with 30 days' written notice; your plan will remain active until the end of the current paid period.
- Because work is performed throughout the month, the current month's fee is generally non-refundable once work has begun. If no work has started, contact us within 7 days of payment for a full refund.
2. Project-based work (software & mobile apps)
- Project work is billed by milestone as set out in your statement of work.
- Deposits reserve our team's time and are non-refundable once a project has been scheduled and work has commenced.
- If you cancel a project mid-way, you will be charged for all work completed up to the cancellation date; any prepaid amount exceeding that value will be refunded.
3. How to request a refund
To request a refund or cancellation, email hello@lepraise.com with your order details. We aim to review all requests within 5 business days.
4. How refunds are issued
Approved refunds are returned to your original payment method via Stripe. Depending on your bank, it may take 5–10 business days for the funds to appear.
5. Statutory rights
Nothing in this policy affects your statutory rights under applicable UK consumer law.
6. Contact
Questions? Email us at hello@lepraise.com or write to 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom.